Privacy Policy

Please note the bold and underlined text in section 5

Colab Services Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.colabeu.com(“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you use Our Site and services. This policy explains how we use the information shared by you, or about you on our website and allows us to inform you how your data is managed by us, and to let you know about your privacy rights and how you are protected by law.

1. Information About Us

Our Site is owned and operated by Colabs, a limited company registered in England

Registered address:

Commerce House, 2 Carlton Boulevard, Lincoln, Lincolnshire, England, LN2 4WJ

Data Protection Officer:

Helen Jenkinson

Email address:

[email protected]

Telephone number:

+44 1522 846902

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. What Is Personal Data?

Personal data is defined by the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (the “UK GDPR”), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 as amended, and any successor legislation as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.
2. The right to access the personal data we hold about you. Part 11 will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
4. The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 12 to find out more.
5. The right to restrict (i.e., prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details in Part 12.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 12.

The ICO can be reached via:

The Information Commissioner's Office

+44 (0)0303 123 1113 www.ico.org.uk

5. What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data OR personal data relating to children NOR data relating to criminal convictions and/or offences.

6. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

We will not use your personal data for marketing purposes, we will contact you with information relating to our services

You will not be sent any unlawful marketing or spam.

Your data will not be used in AI learning trials nor will it be used to generate AI supported content or services without your express permission.

We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out.

We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 12.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

We expect that if you update your contact details, or your practitioner changes that you will inform us.

IMPORTANT INFORMATION: MOST OF THE LABORATORIES THAT WE USE FOR TESTING ARE BASED IN THE USA, AND AS THE UK IS ALSO NOW OUTSIDE THE EUROPEAN UNION, THERE MAY BE A NEED TO PROVIDE LIMITED PERSONAL DATA ABOUT YOU TO SUCH ENTITIES. SOME OF THOSE ENTITIES MAY NOT BE SIGNATORIES TO PRIVACY SHIELD, AND SO WE CANNOT GUARANTEE THAT THEY WILL PROVIDE ADEQUATE PROTECTION OF YOUR PERSONAL DATA IN ACCORDANCE WITH EU STANDARDS. BY PLACING AN ORDER, A PRACTITIONER IS CONFIRMING TO US THAT THEY HAVE DISCUSSED THIS ISSUE WITH YOU, THE PATIENT, AND YOU ARE HAPPY TO PROCEED WITH THE TESTING ON THAT BASIS. IF YOU WISH TO HAVE YOUR DATA ANONYMISED FOR THE PURPOSES OF TESTING YOU CAN REQUEST THIS

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

8. How and Where Do You Store or Transfer My Personal Data?

We will only store your data within the UK. This means that it will be fully protected under the Data Protection Legislation.

Please contact us using the details in Part 12 for further information about the particular data protection mechanism(s).

The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

• Limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
• Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exception(s):

• To provide our services we may need to share data with a third party.
• If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
• In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. Can I Withhold Information?

Our Site uses only marketing cookies from third parties and web traffic analytics so we can understand how our visitors use Our Site. If you wish to opt out, some parts of Our Site will be inaccessible.

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.

To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is normally no charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs incurred in responding.

We will respond to your subject access request within 28 days and normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of (our) progress.

For your security we may require proof of identity in which case, we will contact you to request such proof. The 28-day timeframe for our response to your request will then start from the point that we receive such proof.

12. Information Security

The internet is not a secure medium. however, we have put in place various security procedures as set out in this privacy policy.

Please be aware that communications over the internet, such as emails are not secure unless they have been encrypted. your communications may route through a number of countries before being delivered – this is the nature of the internet. We cannot however accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of your personal information.

13. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Data Protection Officer: Helen Jenkinson

Email address: [email protected]

Telephone number: +44 1522 846902

Postal address: Commerce House, 2 Carlton Boulevard, Lincoln, Lincolnshire, England, LN2 4WJ

 

 

Changes To This Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.

This Privacy Policy was last updated on 31/7/2024